Frequently Asked Questions

You can request a quote by adding products to your "Quote List" via our website and submitting the request form. Alternatively, you can contact our sales team directly via WhatsApp, email (info@medistusltd.com), or phone. We typically respond with a formal proposal within 24 hours.

Yes, all our medical equipment and supplies are sourced from global manufacturers and comply with international standards, including ISO and FDA certifications, ensuring the highest level of clinical safety and reliability.

Absolutely. We are fully registered and compliant with government procurement requirements. We frequently supply medical equipment to county referral hospitals, national hospitals, and private clinical facilities across Kenya.

Yes, we offer nationwide delivery across all 47 counties in Kenya. We use specialized, insured logistics partners to ensure sensitive medical equipment arrives safely at your facility.

Yes! For all major equipment (such as ICU monitors, Radiology machines, and Incubators), our Biomedical Engineering team provides full on-site installation, calibration, and clinical application training for your medical staff.

We offer a standard 1-year manufacturer's warranty on all capital medical equipment. This covers defects in materials and workmanship. Extended warranty and maintenance contracts are also available upon request.

We provide 24/7 technical support. In case of a breakdown, contact our Biomedical Engineering team. We offer prompt remedial maintenance to minimize downtime, and we stock essential spare parts locally.